Student Advice / Hive Officer

Hive OfficerUA92 was founded with a clear purpose to make Higher Education more accessible and create opportunities for people who might not always see university as a place for them.Co-founded by the Class of 92 and Lancaster University, we challenge some of the traditional thinking around Higher Education. Social mobility, widening participation and inclusion sit at the heart of why we exist.For us, access isn t only about getting through the door. It s about what happens once you re here. Students need to know where to turn when they have a question, when something isn t going quite right or when they simply need someone to point them in the right direction.The Hive is an important part of that. It s a visible, approachable place for students to ask for help and get connected to the right support without having to work out the system for themselves.We re looking for a Hive Officer who enjoys working with people, to support what someone actually needs and understands that sometimes a helpful conversation at the right time can make a real difference to a student s experience. The RoleWorking within our Student Success team, you ll help run the day-to-day Student Hive and be one of the first people students come to when they have a question, concern or need some support.You ll provide a welcoming and professional front-of-house service, responding to enquiries in person and through our online channels. Sometimes you ll be able to resolve something there and then. Other ..... full job details .....