Strategy, Quality and Assurance Manager, hireful

Strategy, Quality and Assurance Manager

Location : Civic Centre, St Peter''s Street, St Albans, Hertfordshire, AL1 3JE. Flexible working options including hybrid working arrangementSalary : £50,998 - £55,224 inclusive annual salary + up to 19.7 percent employer pension contributionHours : Permanent, Full-time 37 hours per weekJob Ref : P2409About The Role

This role will support the housing department to deliver the corporate vision and strategic priorities of the council by providing a framework to ensure business improvement and customer focused services. These services must also align with all statutory requirements including those within the Social Housing (Regulation) Act and Building Safety Act 2022.The role will help drive a positive performance culture with a tenant-centred approach. The focus on improving service delivery within the housing department will lead to increased satisfaction among tenants and leaseholders. This role will champion the tenants’ voice through the development of tenant influence and embedding of resident scrutiny of service delivery.About You

You will hold a professional housing qualification or have relevant experience in the housing sector. A high level of professionalism, excellent communication and analytical skills are essential. You must be confident and have experience in delivering high quality tenancy or customer service-related services to customers, along with expert knowledge of the role of the Social Housing Regulator and what it means for the Council. Experience of leading teams through change, focusing on continuous improvement and effective performance management are highly desirable.St Albans is a historic city with Roman remains and heritage sites. The district offers green spaces and is well connected by road and rail. The council’s offices are centrally located near the station, shops and restaurants.Benefits

30.5 days basic annual leave (increasing with service) + bank holidaysLocal Government Pension Scheme with current employer contribution up to 19.7 percentFlexible working optionsStaff Parking PermitReimbursement of professional feesComprehensive development and trainingDiscounted membership at selected local sports and fitness centresAccess to discounts and benefits via online platformTo apply

Please select the apply button on the vacancy and follow the steps below:Complete an online application and in the supporting statement, explain what you would bring to the role and how you meet the essential criteria in the person specification.A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria used to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage if the application process has not been completed correctly.Closing date for applications : 5th October 2025Interviews are scheduled for w/c : 13th October 2025Note : Interviews are conducted throughout the application process. They reserve the right to close the vacancy earlier and encourage you to submit your application as soon as possible.Possible related roles and keywords include Housing Performance Manager, Social Housing Regulation Act, Tenant engagement, Housing service improvement, and related ..... full job details .....