Strategic Key Account Manager

Job Title: Strategic Key Account ManagerRole OverviewWorking in partnership with teams across the group, you will take ownership of ensuring customer expectations are consistently met to a high standard. You will play a central role in managing relationships with strategically important customers, maintaining high levels of satisfaction while identifying and delivering opportunities for revenue growth. The role includes responsibility for achieving agreed account targets, with success measured through both commercial performance and the strength of the customer relationships you develop. Key Responsibilities Develop and maintain strong, long-term relationships with key customers, acting as the primary point of contact. Manage a portfolio of strategic accounts, delivering 20m in sustainable revenue growth through account expansion and new business opportunities. Build and maintain a healthy pipeline of opportunities across existing and new accounts. Conduct regular client meetings, including performance reviews and strategic planning sessions. Identify customer needs and recommend tailored solutions that add value and drive business growth. Lead up-selling and cross-selling initiatives across products and services. Act as the liaison between customers and internal teams to ensure seamless service delivery. Collaborate with internal departments to improve commercial and operational processes aligned with account strategies. Monitor sales performance metrics and produce ..... full job details .....