Strategic Customer Success Manager

The RoleClaranet''s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet''s customer base.Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer''s needs.SCSM''s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P and L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments.SCSM''s will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace.Key ResponsibilitiesOwn the relationship with one or more of Claranet''s larger strategic customers contracted services across Claranet''s portfolio of Hosting, Network, Communications and Security servicesAccountable for successful delivery of all clients contracted servicesBe able to manage multi-level customer engagement that maximises the relationship and knowledge of the customerOrganise and chair weekly/monthly/quarterly ..... full job details .....