Strategic Account Manager

International ecommerce cross border parcel delivery specialist looking for an experienced Strategic Account Manager based from home anywhere across the UKRole PurposeThe Strategic Account Manager is responsible for retaining, growing, and maximising revenue across a portfolio of key strategic customers. Acting as the voice of the customer within our International eCommerce clientl, this role builds long-term, trusted partnerships by deeply understanding customer needs, anticipating challenges, and delivering innovative, value-led solutions aligned to our clientsservice capabilities and growth strategy.This role embodies our clients core values by placing the customer at the heart of every decision, collaborating across teams, taking ownership of outcomes, and continuously striving for excellence. Key ResponsibilitiesRevenue Growth and Retention- Consistently retain and grow revenue across the assigned strategic account portfolio, achieving and exceeding agreed targets.- Proactively identify and maximise all revenue opportunities within existing accounts by promoting our clients service offering and identifying opportunities for bespoke or enhanced solutions.- Negotiate, manage, and implement commercial agreements to secure incremental business and protect existing revenue.Customer Leadership and Advocacy- Deliver a consistently high level of customer care, retention, and satisfaction.- Act as the voice of the customer and their internal champion, ensuring customer needs and ..... full job details .....