International ecommerce cross borderparcel delivery specialist looking for an experienced Strategic Account Manager, based anywhere in the UKThe strategic account manager role is to maintain and develop business within a specific group of Strategic account customers including a large tier 1 retailer, through proactive account management. To develop strong relationships with key decision makers and identify and close opportunities for value added solutions.Key Responsibilities:- Consistently maintain and grow the revenue of the designated strategic account customer base whilst achieving the agreed targets set.- Provide a high level of customer care and retention.- Develop strong relationships with key decision makers and influencers across the whole client base.- Negotiate, manage, and implement agreed commercial agreements ensuring additional business is gained or protect existing business to achieve targets.- Create and implement strategic business plans ensuring we have an in-depth understanding of our customer needs, opportunities, challenges, and risks.- Proactively maximise all revenue opportunities from existing customers by ensuring they are aware of the full range of services.- Ensure all designated customers receive proactive contact within the agreed call cycle along with CS and Account management QBR packs to be presented at monthly and quarterly business reviews.- Respond quickly and efficiently to any competitor threat through building strong and meaningful ..... full job details .....