Store Manager Southampton (0161)

Unit 27, The Marlands Shopping Centre, Southampton, Hampshire SO14 7SJPermanentFull-timeTo effectively manage the store, maximising sales to exceed targets.To deliver outstanding personal customer service whilst motivating and developing the store team to do the same.To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures.But, most of all…

MAKE PEOPLE SMILE!

Through the product, the prices and the service.Leadership

Setting SMART goals for the team, developing staff capability, and role modelling company best practice.Calm during periods of high customer volume and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team.Displays a ‘customer comes first’ attitude by training and holding the store team accountable for delivering legendary customer service.Drives the implementation of company programs by directly motivating and instructing the store team.Manages with integrity, honesty and knowledge that promote the culture, values and mission of Cards Direct.Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.Provides coaching and direction to the store team to take action and to achieve operational goals.Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.Planning And Execution

Monitors and manages store staffing levels to ensure optimal staff development and recruitment.Utilises existing tools to communicate clearly, concisely and accurately, to ensure effective store operations and merchandising standards.Business Requirements

Providing functional expertise and executing functional responsibilities:Solicits customer feedback to understand customer needs and the needs of the local community.Uses all operational tools to plan for and achieve operational excellence in the store.Utilises management information tools and analyses financial reports to identify and address trends and issues in store performance.Ensures product and cash security at all times.Utilises all organisational tools to ensure compliance to the company Health and Safety policy at all times.Staff Development and Team Building

Providing team members with coaching, feedback, and developmental opportunities and building effective teams:Actively manages team members by regularly providing feedback, and setting challenging goals to improve staff performanceChallenges and inspires team members to achieve business results.Ensures team members adhere to legal and operational compliance requirements.Recognises and reinforces individual and team accomplishments.Utilises and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where team members are valued and respected.Summary of Key Experience

Progressively responsible retail experienceCustomer service experience in a retail environmentRequired Knowledge, Skills and Abilities

Ability to communicate clearly and concisely, both orally and in writingAbility to manage store operations independentlyAbility to manage effectively in a fast paced environmentAbility to manage multiple situations simultaneouslyAbility to manage resources to ensure that established service levels are achieved at all timesInterpersonal skillsOrganization and planning skillsStrong operational skills in a customer service environmentStrong leadership skills, with the ability to coach and mentor othersAbility to plan and prioritize workloadAbility to handle confidential and sensitive informationCore Competencies

Puts the customer firstHas a relentless focus on the customer. Understands what the customer wants and how to best deliver the experienceWorks well with othersListens and communicates well with others within Cards Direct. Creates a team environment that is positive and productiveLeads courageouslyTakes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.Develops continuouslyContinuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop team members to achieve their potential.Achieves resultsUnderstands what drives overall business success and is accountable to prioritise and deliver quality results.Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimise their ..... full job details .....