Negotiable
About The Fragrance Shop
Established in 1994, The Fragrance Shop is known for its passionate and innovative nature within the fragrance industry, and we are the UKs largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, and we showcase over 130 luxury Fragrance brands in our stores 200+ nationwide and online.The Role
The Fragrance Shop are on the lookout for a passionate, ambitious and experienced Store Manager to join our company!Responsible for total store results, the Store Manager''s role is to take ownership of the store’s performance in relation to profitability and overall customer satisfaction. With a focus on improving and maintaining outstanding customer service, you will communicate with a motivational leadership style as you coach, educate and inspire a team of consultants, and an Assistant Manager who will run the store as your deputy. You will also maintain operational procedures for smooth and consistent day-to-day running.What Youll Be Doing
Lead and motivate the store team to meet or exceed sales targets and KPIs.Analyse and interpret data to facilitate planning and future forecasting for sales.Review store performance and implement action plans, liaising with Area Manager or Regional Director where appropriate.Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results.Actively promote the company and the store in the local shopping centre.Lead by example in ensuring compliance with all Company procedures.Be accountable for the stock inventory and establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum.Manage store rotas at least 4 weeks in advance, keeping within budget and ensuring the right people are in the right place at the right time.Implement legislation regarding security and Health and Safety.Maintain standards of discipline, rules and regulations regarding recruitment, training, performance reviews, grievances and disciplinary procedures.Take a lead role in resolving complex customer queries.Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment.Demonstrate willingness to learn by studying relevant training materials and attending required training sessions.Share expertise within the team to ensure high levels of product knowledge is attained and demonstrated.Ensure that the Assistant Store Manager is fully trained and competent, demonstrating accountability when managing the store in your absence.Ensure products are displayed to their best advantage in line with Visual Merchandising guidelines and that products are correctly coded, priced, and POS is used.Maintain stock levels and commerciality in line with company procedures.Communicate effectively with Area Manager and/or Head Office and cascade information to the store.Carry out any reasonable tasks as requested by Area Manager or Regional Director, and perform them in a timely, efficient and cost-effective manner.What Youll Bring
A minimum of 2+ years experience in a store management role.Educated to GCSE level or equivalent business-related qualification.Ability to work with store KPIs and towards store targets.Visual merchandising and commercial awareness to impact business knowledge.Flexibility to work evenings and weekends.We are seeking a strong communicator who is customer service focused with a can-do attitude. Full training will be provided.What’s On Offer
Amazing bonuses and store incentivesProgression pathwaysFantastic training and development programmes, including the opportunity to achieve a recognised CPD certification in FragranceEEO Statement
The Fragrance Shop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Details
Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Sales and Business DevelopmentIndustry: ..... full job details .....
Negotiable