Store Manager - Bond Street

OverviewLoro Piana is looking for an exceptional Store Manager to guide our Bond Street Flagship store, leading a team of 25 and growing members. As a brand ambassador, you will drive sales, client relationships, and team development, ensuring excellence in every aspect of the store''s performance.

Responsibilities

Sales and Business Development: Lead by example on the shop floor, inspiring the team to exceed KPIs and deliver top-tier service; analyze market trends, identify growth opportunities, and implement sales strategies; maintain Loro Piana''s luxury standards, reflecting the brand''s DNA.

CRM: Cultivate strong relationships with VIPs and top clients, enhancing brand loyalty; ensure the team delivers exceptional service, providing coaching and training as needed; handle customer inquiries and resolve any service issues with a client-first approach.

Team Leadership: Recruit, train, and develop a high-performing team, fostering a culture of excellence; monitor performance, set clear objectives, and provide ongoing feedback; organize daily and weekly meetings to align the team on goals and priorities.

Operations and Visual Merchandising: Ensure smooth store operations, from stock management to compliance with internal policies; oversee visual merchandising to maintain an impeccable luxury presentation; collaborate with internal departments to optimize logistics and product availability.

Profile

Proven experience in luxury retail management

Strong leadership, communication, and business acumen

Passion for Loro Piana and deep knowledge of luxury fashion

Proficiency in Microsoft Office and SAP Retail (preferred)

Fluent English; additional languages are a ..... full job details .....