Store Manager

About the RoleWe''re looking for a motivated and customer-focused Store Manager to lead a busy retail store specialising in furniture. You''ll be responsible for driving sales, coaching and developing your team, maintaining excellent customer service standards, and ensuring the store delivers a great shopping experience every day.What You''ll Be DoingLead, motivate and develop the store team to meet and exceed sales targets while promoting a positive, customer-first cultureDrive upselling and add-on sales through effective coaching, product knowledge and sales techniques specific to furniture and accessoriesDeliver outstanding customer service by ensuring team members listen to customers, understand their needs and offer tailored recommendationsOversee day-to-day store operations including opening and closing procedures, visual merchandising, stock management and cash handlingMonitor performance metrics and use insights to set priorities, plan actions and report progress to regional managementManage customer queries, feedback and complaints with empathy and professionalism to achieve excellent outcomes and maintain customer loyaltyEnsure the store is presented to brand standards and that health and safety and loss prevention policies are followedCreate rotas that balance business needs with colleague wellbeing, ensuring availability during peak times such as evenings and weekendsWhat We''re Looking ForProven retail experience, ideally in furniture sales or a closely related ..... full job details .....