Store Detective Supervisor

Store Detective Supervisor – Mitie Cleaning and Hygiene Services

Location:

London South East (Travel Required; own vehicle)Salary:

Competitive + Travel Expenses + BenefitsAbout Us

We are a leading provider of retail security solutions, partnering with national retailers to deliver a safe and secure shopping environment. We are currently seeking a proactive and experienced Store Detective Supervisor to oversee and support a team of 12 store detectives across the London / Kent and Essex region with our BandQ Contract.Job Summary

As the Store Detective Supervisor, you will be responsible for the management, support, and development of a team of store detectives. This includes conducting regular welfare visits, training, rota management, and liaising with our National Crime Centre and our stakeholders at BandQ. You will play a critical role in ensuring operational excellence and the safety of store environments.Key Responsibilities

Supervise and support a team of 12 store detectives across various locations in London, Kent and Essex.Travel regularly to conduct welfare checks, on-site audits, and performance evaluations.Deliver training and mentoring to new and existing detectives to maintain high operational standards.Liaise with retail clients and the National Crime Centre to ensure coordinated deployment and crime reporting.Create and manage staff rotas, ensuring adequate cover and operational continuity.Monitor and audit performance to maintain service quality and adherence to company policies.Provide regular reports to Operations Management on team performance, incidents, and site activity.Essential Requirements

Proven experience in a supervisory security role, ideally within the retail or loss prevention sector.Excellent interpersonal and leadership skills.Strong organisational and time management abilities.Valid SIA licence (Security Guarding or Door Supervisor).Full UK driving licence with access to own vehicle and willingness to travel throughout London, Essex and Kent.Good knowledge of loss prevention and procedures related to retail acquisitive crime.IT literate with ability to complete reports and rota systems.Desirable

Previous experience liaising with law enforcement agencies or national crime centres.Experience in conducting audits and compliance checks.Conduct regular site visits and engage with BandQ colleagues to foster customer relationships across the contract.Attend regional and national meetings, contributing to performance improvement.Benefits

Competitive salary with mileage and travel expenses paid.Ongoing professional developmentEquipment providedOpportunities for advancement within the companyAdditional benefits include employee discounts, access to a range of lifestyle and financial wellbeing programs, and the Mitie Rewards platform. For example, salary finance options, enhanced pension contributions, and recognition rewards are available.How To Apply

Please submit your CV along with a cover letter detailing your relevant experience and why you are a good fit for the role.Our recruitment process is inclusive and accessible. If you have a disability or long-term condition and require reasonable adjustments, please let us know during the ..... full job details .....