Station Gateline Assistant - Aberdeen - Part Time

Station Gateline Assistant - A Rewarding Career in Rail Travel

Location: Aberdeen (Must be within a 45-minute travel distance)

Salary: -17,564 per annum + 3% commission

Contract: Permanent, 24 hrs per week (Part Time)

Hours: Various shifts and weekend working

Looking for a role where you can thrive, grow, and make a difference?

Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job-it''s an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.

What You''ll Be Doing:

- Provide customer information and assistance, including support for wheelchair users.

- Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.

- Check tickets and supporting documents.

- Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.

- Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.

- Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.

- Assist with customer direction and queue management to maintain smooth movement through the gateline area.

- Carry out queue-busting duties as required.

- Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.

- Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.

Who We''re Looking For:

We welcome applicants who:

- Have a warm, engaging approach and love connecting with others.

- Excel in communication-building trust and rapport with passengers.

- Thrive in a supportive team culture while being confident working independently.

- Have the ability to manage ramps (training provided).

- Are motivated to learn and develop in a rewarding role.

Why Join Us? Because We Invest in You.

Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:

- Contributory Final Salary Pension Scheme-ensuring long-term financial security.

- Free & discounted rail travel-helping you and your family stay connected.

- Generous holiday allowance-so you have time for yourself and your loved ones.

- Enhanced family leave policies-including maternity, paternity, and adoption leave.

- Life insurance cover-equivalent to 4x your annual salary.

- Exclusive discounts-on shopping, fitness, and healthcare plans.

Commitment to Diversity & Inclusion

This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.

Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.