Stakeholder and Customer Liaison Manager

Customer and Stakeholder Manager We''re looking for a Customer and Stakeholder Manager to join our Southern Water AMP8 framework team based in hybrid and site. Location: hybrid and site Hours: 40 Hours - some flexibility on hours available if desired, just let us know when you speak to us. We are unable to offer certificates of sponsorship to any candidates in this role. The Southern Water AMP8 Framework delivers a portfolio of water and wastewater capital projects across Southern Water''s region. As Customer and Stakeholder Manager, you''ll lead engagement with customers, communities and stakeholders, ensuring they''re informed, supported and involved throughout the project lifecycle. You''ll coordinate communications, manage enquiries and complaints, and work collaboratively with project teams to minimise customer impacts while supporting the framework''s growth. What will you be responsible for? As a Customer and Stakeholder Manager, you''ll be working within the Southern Water AMP8 framework team, supporting them in delivering excellent customer service and stakeholder engagement across the programme. Your day to day will include: Leading customer and stakeholder engagement across the framework and developing a Customer Liaison Officer team Managing customer enquiries, complaints, claims and service issues to achieve clear outcomes Coordinating communications across Kier, Southern Water and external stakeholders Monitoring customer performance and emerging risks, ..... full job details .....