Staircasing and Resales Consultant (Fixed Term)

We have a fantastic opportunity for a Staircasing and Resales Consultant to join our team based out of our Bristol office on a 6 month FTC.At SNG we support a hybrid working approach and this role will involve a mix of home working (3 days), site visits and working from the office (2 days).The roleAs the Staircasing and Resales Consultant, you will lead on the delivery of a professional, effective, and efficient staircasing and resales service to all homeowners, in line with legal, contractual, regulatory requirements and best practice. Responsible for ensuring all staircasing applications/resales are progressed in accordance with the provisions of the lease and shared owners professionally guided through the process.Key accountabilitiesResponsible for delivering a seamless and transparent shared ownership sales service - providing an excellent experience to customers wishing to sell their existing shared ownership home, buy more shares in their property or exercise the Right to Buy/Right to AcquireTo act as a champion for all things customer, leading by example and showcasing a strong personal desire to deliver the highest level of service to all customer groupsDeal effectively with all administration and documentation relating to staircasing, and resales, storing and retaining legal documentation in line with data protection requirementsProcessing application forms and all supporting information such as valuations, financial assessments and collecting of administration ..... full job details .....