https://jobs.co.uk/job/stage-2-complaints-officer-hyperion-partners-limited--bb8406b3-0976-41b9-b91c-be1ca1bc22d5 RSS feed for Stage 2 complaints officer at Hyperion Partners Limited. en-gb Sat, 03 Oct 2026 00:16:30 GMT https://jobs.co.uk/job/stage-2-complaints-officer-hyperion-partners-limited--bb8406b3-0976-41b9-b91c-be1ca1bc22d5 https://jobs.co.uk/job/stage-2-complaints-officer-hyperion-partners-limited--bb8406b3-0976-41b9-b91c-be1ca1bc22d5 Fri, 02 Oct 2026 11:53:37 GMT Location: London | Salary: 26.00-26.00 Hourly | Type: Temporary | Stage 2 complaints officer Location: Remote Between: 26 - 32 Per hour Contract Duration: 3 Months Hyperion Partners are currently recruiting for an experienced Stage 2 Complaints Officer to join a social housing provider on an initial 12-week contract. This is a fully remote opportunity for someone with strong experience investigating and managing Stage 2 complaints within social housing. You will be responsible for managing complex complaints from investigation through to resolution, ensuring responses are fair, thorough, empathetic and delivered within the required timescales. The role will also provide support to the Stage 2 Lead, working closely with internal teams to investigate complaints, identify service failures and ensure appropriate resolutions are delivered. Key Responsibilities Manage and investigate Stage 2 social housing complaints from start to resolution Review detailed case histories, evidence and information from multiple teams Work closely with housing, repairs, property and other internal departments Identify service failures, root causes and appropriate remedies Produce clear, accurate and evidence-based Stage 2 responses Ensure complaints are progressed wi... Temporary