Negotiable
We have a fantastic opportunity for a Staff Manager to join our Caledonia depot on a full-time permanent basis.The successful candidate will support and deputise for the Operations Manager to manage all aspects of operational performance including on time performance, delivering excellent customer experience, while managing a governance agenda that supports legislative, process and policy compliance, within the operational excellence framework.You will engage front line colleagues though effective communication, active listening and recognition Work within and embed the divisional governance framework set by the Operations Steering Group, ensuring that the operational excellence policies and procedures are adopted within the depot.Key Accountabilities
Management of the depot operations team in accordance with FirstGroup policies, standard operating procedures and all relevant legislationWork with the Training function to ensure that operational teams are competently trained, and to achieve agreed establishment requirementsManage driver performance and carry out job chatsSupport the induction and development of an engaged, talented and high performing operations team, nurturing an innovative and continuous improvement cultureConduct any disciplinary, grievance or absence management reviews in accordance with Company policyMaintain accurate records forall aspects of operational standards and performance, including maintenance of employee recordsWork alongsideservice performance team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experienceImproveoperational performance in a sustainable manner, with a key focus on improving lost miles and punctuality, resulting in delivery of agreed key performance indicatorsManagesupervisors to create alternative disruption plans; liaising with and providing information to all relevant colleaguesLiaises with external stakeholders and attend relevant meetings to improve service performanceLocal custodian and point of contact of escalation for maintenance of fault diagnosis of all on time performance and other service performance business systemsEnsure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experienceDeliver agreed performance improvement plans and operational costs within budgetComply with requisition to pay procedures and delegated authoritiesEnsure an effective working relationship with recognised trade union representatives and officialsOther duties commensurate with the role as may be deemed appropriate by the line managerSkills/Experience
Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).Excellent computer skillsProfessional knowledge of Road Traffic Act and Employment legislationAbility to lead and inspire people to seek and follow operational best practice.Knowledge of employment legislationExcellent planning and prioritising skillsSelf-motivated with a positive approach to changeExcellent customer focusBenefits
Your health is important to us which is why we offer Simply Health and Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical and dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health supportWe are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etcWorking at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus passCycle to work scheme25 days'' holiday + bank holidaysPension scheme and chance to buy discounted First Group sharesFlexible workingWe put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You\''ll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.Applicants are advised that background checks will be conducted as a standard part of our recruitment ..... full job details .....