Sr Tech Support Professional - Matrikon

We are seeking an experienced and customer-focused Senior Technical Support Professional to join the Matrikon Support team as part of Honeywell Connected Industrial(HCI). This role is responsible for providing advanced technical support for Matrikon products and solutions, including OPC Classic, OPC UA, industrial data connectivity products, and related software used in industrial automation and OT/IT integration environments. The position requires strong troubleshooting expertise, a deep understanding of industrial communication technologies, and the ability to resolve complex customer issues across installation, configuration, performance, interoperability, and product usage scenarios. Matrikon''s portfolio includes OPC servers, OPC UA solutions, Data Broker, Tunnellers, historians, and related interoperability offerings used across industrial automation environments.This is a Full time hybrid role based in Bracknell Honeywell site.HoneywellWe have been innovating for more than 100 years and now we''re creating what''s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!Key ResponsibilitiesInvestigate un-invoiced shipments and identify sales orders needing urgent shipping actions.Provide L2/L3 technical support for Matrikon products, addressing issues related to installation, configuration, ..... full job details .....