Sr. Site Manager, Amazon Last Mile Operations

Sr. Site Manager, Amazon Last Mile Operations

Job ID: 2939206 | Amazon.com Services LLCLaunch Bonus: This position qualifies for a $20,000 USD internal launch bonus. Eligibility Requirements: Candidates are ineligible to receive more than one Launch Bonus within a calendar year. Bonus payments are payable in accordance with the Company''s standard payroll practice and subject to applicable withholding taxes.*This is for a new RSR delivery station launch. This RSR station''s operation will include the RSR+ operation which brings same day fulfillment to rural delivery stations*Responsibilities

Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operationsDrives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business planProblem-solves for closing gaps between performance and goalsWill set and clarify requirements and expectations for Operations, and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departmentsManages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basisManages day-to-day relationships with multiple Delivery Service Providers (DSPs)Presents operational metrics regularly to the senior leadership teamHires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagementLeverages the Operations, and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional areaCultivates strong culture and engagement throughout all levels of the delivery station teamTakes proactive steps to ensure that best practices are shared across all departments, shifts and among the networkWorks with key business partners such as Transport and Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiativesBASIC QUALIFICATIONS

Completed Bachelor’s degree from an accredited university or 2+ years’ Amazon work experience7+ years’ direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environmentDemonstrated track record of delivering performance and financial based results in high pressure environmentsExperience with performance metrics and process improvement and lean techniquesExperience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminationsStrong analytical capability; track record of digging into data and finding solutions for a variety of operational problemsExcellent communication skills (including local language and English, written and verbal)Experience managing third party resources on a regional/national scaleExperience managing contingent workforce in a business with peak seasonsCandidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidaysPREFERRED QUALIFICATIONS

Degree in Engineering, Operations or related field and MBA preferredExperience in a startup environmentAbility to handle changing priorities and use good judgment in stressful situationsInterest in long-term career developmentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,500/year in our lowest geographic market up to $200,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected ..... full job details .....