https://jobs.co.uk/job/sr-service-designer-pontoon--5347b304-00d7-4d60-9ff2-94aee4f1ee0e RSS feed for Sr Service Designer at Pontoon. en-gb Wed, 10 Jun 2026 18:41:50 GMT https://jobs.co.uk/job/sr-service-designer-pontoon--5347b304-00d7-4d60-9ff2-94aee4f1ee0e https://jobs.co.uk/job/sr-service-designer-pontoon--5347b304-00d7-4d60-9ff2-94aee4f1ee0e Tue, 09 Jun 2026 23:00:00 GMT Location: Welwyn Garden City | Salary: Negotiable | Type: Contract | Job Title: Senior Service Designer (Fixed Term Contract) Location: Hybrid Working (Minimum 1 day in office at Welwyn Garden City) Contract Length: 6 Months Daily Rate: -550 - -750 per day Inside IR35 Are you passionate about shaping exceptional service experiences in the retail industry? Our client, a leading player in the supermarket sector, is seeking a talented Senior Service Designer to join their innovative team! This is an exciting opportunity to make a significant impact on services that affect millions of customers, colleagues, and partners every day. ### What You''ll Do: Lead Strategic Initiatives: Collaborate with cross-functional teams to identify opportunities for enhancing service quality across various product areas. Facilitate Workshops: Design and run workshops to map current and future state services, ensuring all voices are heard and critical decisions are made based on solid evidence. User Experience Mapping: Create comprehensive user experience maps that connect different touchpoints and address the needs of diverse user groups. Promote Design Standards: Set the design direction and embed best practices within teams, enhancing the overall strateg... Contract