Sr. Risk Manager, High Sev Incidents, Last Mile, High Severity Incidents

Overview

Sr. Risk Manager for High Severity Incidents (HSI) provides leadership for a large-scale, rapid response coordination program to ensure timely and thorough management of the highest severity incidents affecting Last Mile drivers, customers, or community members. The role involves incident management, risk mitigation, and delivering empathetic experiences to internal and external stakeholders after an incident. The leader will balance speed with evidence gathering, drive accountability, and coordinate with senior leaders across Amazon to mitigate risk and improve safety programs.The role requires a detail-oriented leader who advocates for customers, leads with empathy, and can influence senior leaders. You will dive into team workflows, create efficiencies to scale operations, identify risks and contributing factors to high-severity incidents, and partner across the organization to drive risk mitigation strategies and incident prevention solutions. A successful candidate will have high emotional intelligence and the ability to provide support in emotionally charged situations, maintain composure, and communicate effectively with diverse audiences. You will participate in an on-call rotation to lead rapid response activities.

Responsibilities

Lead and coordinate rapid response for high severity incidents affecting Last Mile drivers, customers, and community members.

Investigate incidents, drive accountability, and generate insights to mitigate risk and improve safety programs.

Balance speed with evidence gathering while maintaining customer trust and empathy.

Identify risks, key contributing factors, and develop mitigation strategies and prevention solutions.

Collaborate with senior leaders and cross-functional teams to scale processes and implement improvements.

Maintain strong stakeholder relationships and clear, effective communication during crisis and post-incident reviews.

Participate in on-call rotation for rapid response activities and crisis support.

Qualifications

Basic Qualifications : Knowledge of Microsoft Office products; experience in compliance, audit, or risk management; Bachelor’s degree or equivalent.

Preferred Qualifications : Experience leveraging technology and applying lean principles / Six Sigma to drive process improvements; Master’s degree or equivalent.

Experience in fast-paced, ambiguous environments; ability to influence without direct authority; strong communication and emotional intelligence; ability to work across multiple time zones and travel up to 15%.

On the roleRole requires flexibility across time zones, strong adaptability to changing priorities, and a commitment to protecting customer trust. Strong relationship-building, judgment, negotiation, and leadership are essential.

Equal OpportunityAmazon is an equal opportunities employer and does not discriminate on protected status. We value diversity and inclusion and protect candidate privacy in accordance with Amazon’s Privacy ..... full job details .....