Sr. Delivery Consultant - Connect, Amazon Connect Center of Excellence

Overview

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you\''ll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You\''ll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.Responsibilities

Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needsProviding technical guidance and troubleshooting support throughout project deliveryCollaborating with stakeholders to gather requirements and propose effective migration strategiesActing as a trusted advisor to customers on industry trends and emerging technologiesSharing knowledge within the organization through mentoring, training, and creating reusable artifactsAbout The Team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn\''t followed a traditional path, or includes alternative experiences, don\''t let it stop you from applying.Why AWS? Amazon Web Services (AWS) is the world\''s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate. Our customers range from startups to Global 500 companies who rely on our services to power their businesses.Inclusive Team Culture: Our employee-led affinity groups foster a culture of inclusion and curiosity. We offer ongoing events and learning experiences to celebrate differences and support growth.Mentorship and Career Growth: We provide knowledge-sharing, mentorship, and career development resources to help you grow as a professional.Work/Life Balance: We value flexible working practices to support both professional and personal commitments.Basic Qualifications

5+ years of experience in cloud architecture and implementationBachelor\''s degree in Computer Science, Engineering, related field, or equivalent experience5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce5+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management3+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact center platforms with at least 2 of the following: bots, APIs, web services, or databasesPreferred Qualifications

AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferredExperience with automation and scripting (e.g., Terraform, Python)Knowledge of security and compliance standards (e.g., HIPAA, GDPR)Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiencesKnowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skillsExperience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparationCompany information and equal opportunity statements are included with the original posting and should be consulted in the official job listing for compliance ..... full job details .....