Specialist Resolution Caseworker (Complaints)

Specialist Resolution Caseworker (Complaints) Location: Remote Salary: £42,000 per annum Vacancy Type: Permanent, Full time Closing Date: 26 th June 2026 It matters. So they''re bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They''ve listened. That''s why they''re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. They''re also adapting how they handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. They need a Specialist Resolution Caseworker to take ownership of complex, high-risk complaints and drive them through to fair and effective resolution. This is a pivotal role within their Customer Resolution team. You''ll manage complex cases, including Housing Ombudsman investigations, acting as a single point of contact for customers and working across the organisation to put things right. You won''t just resolve issues. You''ll help restore trust, influence service improvements, and ensure they learn from complaints. What you''ll be doing You''ll take the lead on some of their most sensitive and complex cases, ensuring customers are supported and issues are resolved with care and professionalism. In this role, you will: Lead investigations into complex and high-risk complaints, including Stage 1, Stage 2 and ..... full job details .....