Specialist Officer

Representations Officer Walthamstow Contract 20.58 per hour PAYE or 26.83 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Representations Officer 2 days in the office, 3 days remote Parking Services and Network Management team at Southwark Council is looking for 2 passionate, dedicated and experienced Appeals and Representations Officers to join our team and help make a real difference. This is one of many roles we are recruiting for please visit our website colbernlimited co uk As an Appeals and Representations Officer, the role requires someone who can investigate and respond to formal and informal representations, appeals, and complaints relating to Penalty Charge Notices (PCNs), permits, and parking suspensions. Using your knowledge of the statutory framework, you will assess evidence and make balanced, legally sound decisions. Key Responsibilities Investigate and respond to parking-related correspondence in line with statutory processes, KPIs, and council procedures Prepare cases and present evidence at adjudication hearings with the Environment and Traffic Adjudicators (London Tribunals) Review and manage parking permit and suspension applications within set timescales Handle calls and emails within a specialist parking customer service environment Identify trends in complaints and representations and provide feedback to management Authorise cancellations and refunds in accordance with council policy Support ..... full job details .....