£32.54 per hour
Specialist Housing Benefits Officer – Appeals and Complaints
Location: Hybrid (Office based in Fulham and Remote)
Contract: 4 months (with strong view to extension)
Hours: Full-time
Rate: £32.54 per hour
About the role:
Red Personnel is recruiting on behalf of a respected public sector organisation for a Specialist Housing Benefits Officer with a focus on discretionary payments, appeals, and complaints. This role offers the chance to work within a supportive team delivering critical housing and council tax benefit services to local residents.
Key responsibilities:
- Accurately assess Discretionary Housing Payments, Council Tax Support, and benefit appeals
- Investigate and manage Stage 1 and Stage 2 complaints, including MP and Councillor enquiries
- Represent the organisation at benefit tribunals
- Keep up to date with legislative changes and maintain procedural guidance
- Identify and prevent fraudulent claims in line with policy
- Collaborate with Housing, Revenues, and Resident Access teams
Candidate profile:
- Proven experience in Housing Benefit, Universal Credit, and discretionary benefits
- Skilled in appeals, complaints handling, and tribunal representation
- Strong problem-solving and decision-making skills
- Empathetic and clear communicator
- IRRV Technician qualification or equivalent desirable
Why apply£
- Competitive hourly rate of £32.54
- Hybrid working with office base in Fulham, offering flexibility
- Opportunity to make a positive impact in public service
- Contract with potential for extension
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To apply, please contact imran Makda at Red Personnel today to discuss this exciting opportunity.