Specialist Engineer

Role : Specialist EngineerLocation Sheffield UKType : Hybrid 3-days in a weekJob Description:Primary skill Automation EngineerService Lifecycle Management Oversee the design implementation operation and improvement of IT servicesStakeholder Collaboration Engage with business and technical stakeholders to ensure service alignment with organizational needsService Strategy Develop and implement service strategies places and processes to improve service delivery and customer satisfactionPerformance Monitoring Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service qualityCapacity Management Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints Ensure sufficient capacity is available to meet current and future demandsContinuous Improvement Drive continuous improvement initiatives to enhance service efficiency reliability and customer satisfactionIncident and Problem Management Manage and coordinate incident and problem resolution processes ensuring timely and effective resolution of service issuesChange Management oversee change management activities related to IT services ensuring the minimal disruption to business operationsService Reporting produce regular service performance reports and communicate findings to stakeholdersBudget Management Managed service budgets ensuring cost effective delivery of servicesCompliance and Risk Management Ensure IT ..... full job details .....