Specialist, Customer Service

Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail?If you answered yes, then this could be the perfect opportunity for you!Here at GXO, we''re looking for adedicated Customer Service Advisor to join our friendly and professional team based in our Alfreton DC, supporting our NHS Supply Chain contract. In this role, you''ll be the first point of contact for our customer, the NHS, helping to ensure they receive the highest standard of service and support.This is a part-time, permanent position. You''ll be working Monday and Tuesday, 15 hours per week.Pay, benefits and more:We''re looking to offer a salary of up to £10,522.90 per annum and 10 days annual leave (plus bank holidays). Your benefits package includes, a blue-light card, a company sponsored pension scheme. You''ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!What you''ll do on a typical day:Handling customer enquiries via our call management system with accuracy and careInvestigating and resolving issues promptly within service guidelinesManaging urgent orders, returns, and complaints with empathy and efficiencyLiaising with internal departments to ensure smooth communication and service deliveryMaintaining customer profiles and proactively managing service changesWhat you ..... full job details .....