Specialist Customer Care - Intermediary Mortgage Expert

Join us as a Specialist Customer Care - Intermediary Mortgage Expert within Barclays UK. This is an exciting, high-demand hybrid role at the heart of a busy mortgage environment, blending inbound calls and live webchat support. You will be the expert that brokers and solicitors rely on, guiding mortgage applications from start to finish, solving policy queries, reviewing Decisions in Principle, and navigating technical challenges with confidence. If you thrive in a fast-paced setting, enjoy building relationships and making a real impact, this is your chance to step into a role where your expertise truly matters.This is a hybrid position requiring a minimum of 1 day per week in the office. During the initial 10-week training programme, you will be required to attend the office full-time (5 days per week).To be successful as a Specialist Customer Care - Intermediary Mortgage Expert, you should have:Proven experience delivering excellent customer service in a telephony-based environment.Effective stakeholder management skills, with the ability to build relationships and set clear expectations.Excellent operational efficiency with the ability to confidently multitask and manage competing priorities.Some other highly valued skills may include:Mortgage knowledge - an understanding of mortgage products, processes, and policies.You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, ..... full job details .....