https://jobs.co.uk/job/specialist-complaints-advisor-pareto--1fed062d-dde0-4a73-924b-5218adb184a1 RSS feed for Specialist Complaints Advisor at Pareto. en-gb Sun, 26 Apr 2026 13:26:22 GMT https://jobs.co.uk/job/specialist-complaints-advisor-pareto--1fed062d-dde0-4a73-924b-5218adb184a1 https://jobs.co.uk/job/specialist-complaints-advisor-pareto--1fed062d-dde0-4a73-924b-5218adb184a1 Tue, 21 Apr 2026 11:52:53 GMT Location: Solihull | Salary: 30173.00-30173.00 Annual | Type: Permanent | Are you a dedicated professional with a passion for exceptional customer service and a keen eye for detail? We are actively seeking a skilled Complaints Advisor to join our dynamic team, playing a pivotal role in ensuring customer trust and satisfaction. This is an opportunity to make a significant impact within a supportive, collaborative, and high-performing environment.Responsibilities:Investigate and resolve customer complaints with professionalism and accuracy.Respond promptly to customer inquiries, managing expectations and providing clear updates.Set realistic timescales for resolution within the regulatory framework.Collaborate effectively with other departments to maintain a unified customer view.Identify and recommend improvements for system and data errors.Accurately record all customer interactions and manage tickets efficiently.Comply with data protection guidelines and report any breaches.Qualifications:Proven experience in complaints handling or contact centre environments.A strong passion for customer service and a commitment to achieving excellent outcomes.Demonstrated empathy and patience when dealing with customers and their business needs.Excellent communication... Permanent