Special Handling Co-Ordinator

Freightserve recruitment are looking for a Special Handling Co-Ordinator for a well-established Freight Forwarder based in the Heathrow area.Job PurposeThe Special Handling Co-Ordinator is responsible for the day-to-day management of international cross-trade shipments, ensuring that UK customers receive timely and accurate updates throughout the shipment lifecycle. The role requires close coordination with overseas origin and destination agents, accurate file management within the company''s operating systems, and careful control of costs and supplier invoicing to maintain operational efficiency and profitability.Key ResponsibilitiesShipment ManagementCreate and maintain shipment files accurately within the company''s operating system. Manage cross-trade shipments from booking through to final delivery. Ensure all shipment milestones and operational updates are recorded promptly and accurately. Monitor shipment progress and proactively address any issues or delays. Customer CommunicationProvide timely and professional updates to UK-based customers. Respond to customer enquiries and requests efficiently. Maintain a high standard of customer service throughout the shipment process. Ensure customers are kept informed of any changes, delays, or exceptions. Agent CoordinationLiaise with origin and destination agents worldwide to obtain shipment updates and documentation. Build and maintain strong working relationships with overseas partners. Chase agents proactively to ensure ..... full job details .....