Spare Parts Team Leader

REED Business Support is working with a well established organisation in Newcastle upon Tyne, supporting them with the recruitment of a Spare Parts Team Leader. This is a key leadership role where you will not only manage and develop a team of Coordinators but also take ownership of your own portfolio of customer accounts, suppliers, and orders.You will play a vital role in driving performance, improving processes, and supporting commercial growth by combining strong leadership with a customer focused, detail driven approach.Key ResponsibilitiesParts Coordination and Customer ManagementManage your own portfolio of customer enquiries and parts orders from quotation through to invoice and completionAct as the escalation point for key customers and resolve complex issues efficientlyBuild and maintain strong relationships with OEM suppliers, escalating performance issues where requiredEnsure accurate and up-to-date records are maintained in CRM (Dynamics 365) and Business CentralOversee team compliance with SLAs including response times and delivery expectationsTeam Leadership and DevelopmentLead, mentor, and develop a team of Spare Parts CoordinatorsConduct regular 1:1s, performance reviews, and annual appraisalsSet clear KPIs covering operational output and proactive sales activityDrive team capability through training and knowledge sharingHold weekly team meetings to review pipeline, orders, and improvement actionsAddress performance issues constructively and ..... full job details .....