Spanish or Italian Speaking Customer Service Executive

Spanish or Italian Speaking Customer Service Executive Location: Sunderland, north East England (Hybrid 4 days a week in the office) Salary: £29,000 £30,000 basic + bonus + excellent benefits Languages: Fluent in either Spanish OR Italian The Company Our client is a leading international leisure brand, with products recognised and loved across the globe. With strong growth across Europe, they are expanding their team and seeking a talented Spanish Speaking Customer Operations Executive to play a key role in their success.The Role As the Spanish or Italian speaking Customer Service Executive, you ll take ownership of a portfolio of business accounts and brands, acting as the main point of contact for either Spanish or Italian speaking customers. You ll ensure a smooth order-to-delivery process while building strong, long-term relationships. This is an exciting opportunity for a proactive, customer-focused professional to develop their career in a fast-paced, international environment. Key Responsibilities: Be the primary contact for business customers Build and maintain strong partnerships with key accounts Manage the end-to-end order lifecycle from placement to fulfilment Organise and track orders, ensuring accuracy and on-time delivery Coordinate stock allocation, logistics, and distribution centre requirements Provide regular updates to customers, resolving issues proactively Process order changes, cancellations, credits, debits, returns, and value-added services ..... full job details .....