Spa Manager

The Spa Manager is responsible for overseeing the daily operations of the spa, ensuring exceptional guest experiences, maintaining high service standards, and driving revenue growth. This role includes managing staff, coordinating treatments and schedules, monitoring inventory, ensuring health and safety compliance, and supporting business development initiatives.

Key Responsibilities

• Oversee the day-to-day running of the spa and wellness facilities.

• Ensure smooth operation of treatment rooms, reception, relaxation areas, and retail spaces.

• Maintain high standards of cleanliness, hygiene, and presentation throughout the spa.

• Ensure compliance with all health, safety, and company policies.

• Recruit, train, supervise, and motivate spa therapists, receptionists, and support staff.

• Prepare staff rotas and manage scheduling to ensure adequate coverage.

• Conduct regular performance reviews and support staff development.

• Foster a positive, professional, and customer-focused team culture.

• Deliver exceptional customer service and resolve guest concerns promptly and professionally.

• Ensure all treatments and services meet company quality standards.

• Monitor spa revenue, budgets, and operating costs.

• Drive retail and treatment sales through promotions and upselling.

• Analyse performance reports and implement strategies to improve profitability.

• Manage stock control, ordering, and supplier relationships.

• Identify opportunities to increase bookings and client retention.

• Work collaboratively with management to develop spa packages and seasonal offers.

• Maintain accurate records, reports, and booking systems.

• Ensure staff certifications and training records are up to date.

• Handle payroll information, timesheets, and operational documentation as required.

Skills & Qualifications

• Previous experience in spa, hospitality, wellness, or beauty management.

• Strong leadership and team management skills.

• Excellent communication and customer service abilities.

• Good organisational and time management skills.

• Commercial awareness and ability to meet sales targets.

• Proficiency with booking and POS systems.

• Knowledge of health, safety, and hygiene regulations.

Preferred Qualifications

• NVQ Level 3 Beauty Therapy, Massage Therapy, or equivalent.

• Management qualification or hospitality/spa management training.

• Experience within luxury spa or wellness environments.