Spa Manager

Spa Manager

What''s in it for you?High treatment and retail commission scheme.Weekly PayTeam meal whilst on shift prepared by our chefsSoho Friends Membership50% Team discount on Food and Drink, 7 days a weekTeam Room Rates; Any Bedroom, Any House, $100 a nightHealth Cash Plan (option to add children)Dental Plan (option to add children)Birthday Day OffDiscount on Cowshed products and Soho Home (up to 50%)Free Counselling SessionsCookhouse and House Tonic: Our Cookhouse and Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.Continuous training to develop yourself personally and professionallyExclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

Soho Farmhouse...

Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours'' drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake''s Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.

The Role...

We are seeking an experienced

Spa Manager

to join our team at

Soho Farmhouse

(OX7 4JS) . As a Spa Manager, you will be a hands-on leader with a passion for wellness, team development and guest experience. You will be responsible for building and onboarding a best in class team, leading the Health Club Spa operations, ensuring seamless delivery of service across all touchpoints, achieving financial targets and contributing to the successful delivery of business goals and strategic initiatives. This role reports into the Global Director of Soho Health Club and House General Manager.

Duties include...Lead and motivate a large spa team, ensuring high service standards, team development, and retentionDrive spa performance through strategic planning, KPI tracking, and revenue growth initiativesOversee recruitment, onboarding, training, and performance management for all spa staffUphold exceptional guest and member experiences, ensuring all feedback is actioned and service is consistentMaintain full compliance with health, safety, licensing, and insurance regulationsControl budgets and stock, manage costs, and monitor profitability across treatments and retail.Ensure therapists are commercially driven, with strong product knowledge and upselling capabilitiesCoordinate rotas and resourcing to meet business needs and maximise appointment availabilityChampion wellness and innovation, introducing new treatments, services, and practitioner partnershipsCollaborate cross-functionally, particularly with Marketing, Operations, and Global Health Club leadershipManage spa systems and software, ensuring effective use by all team members for bookings and reportingEnsure the spa environment is visually and operationally excellent, including cleanliness, ambience, and maintenanceRun promotional events and local outreach initiatives to drive member engagement and business growthConduct regular team meetings, reviews, and training sessions to support professional developmentMaintain accurate administrative records for attendance, payroll, health and safety, and compliance

Who we are looking for...Must have 2-3 years previous Spa Management experience within a large busy Spa OperationTreatment background, including NVQ level 2 and 3 or equivalent qualificationsMust have experience with People management functionsExcellent communication skills and customer service required.Team player who communicates well with all colleaguesPunctual, reliable and trustworthySense of urgencyYes, yes, yes mentalityCan do attitudePrevious experience in a similar fast-paced environment

Required Skills/QualificationsNVQ Level 2 or Level 3 or equivalent industry related qualificationsFlexible schedule and ability to work weekends and holidays as neededAbility to multitask and excel in a high-volume and demanding fast-paced environment

Physical RequirementsMust be able to seize, grasp, turn and hold objects with hands.Must be able to work on your feet for at least 8 hours.Fast paced movements are required to go from one part of the club to others.Occasionally kneel, bend, crouch and climb as required

Expected working hours for a Spa Manager:Varying shift times across the seven days, to include working evenings, weekends, opens and closes

Subsidised transport rate offered from:

Chipping Norton (OX7) and Banbury (OX15 and ..... full job details .....