Southern Water Customer Service Advisor

Salary: £24,043 per annumLocation: Hybrid working from our Dearne Valley (Rotherham) site, you will be required to work 2 days in the office and 3 days at home.Contract: PermanentHours: Full-Time - 37.5 hours per weekShift pattern: working shifts between the hours of 7am - 11pm Monday to Friday and 7am to 10:30pm Saturday and Sunday, including Bank HolidaysTraining: 4 weeks training which will be Monday to Friday 9am to 5:30pm, the training will be carried out on siteStart date: Wednesday 12th November September 2025As a Customer Service Advisor at Capita, you''ll be part of our dynamic Southern Water client team. Become the frontline force for customers facing urgent water-related issues. From sudden loss of supply and pressure drops to the rare but critical home flooding emergencies - you''ll be the calm in the storm, the voice of reassurance, and the problem-solver they count on. If you thrive under pressure, love helping people, and want to make a real impact every single day, this is your moment.We are committed to delivering a personalised, premium service that continually enhances our customers'' experience. With advanced technical support tools, our platinum service ensures our experts - that''s you - can assist customers whenever and wherever they need it.Bring your "can-do" attitude and passion for customer service, and we''ll provide you with the tools and training to excel in your role. Join us and be part of a team that values excellence and customer ..... full job details .....