Solutions Architect - CCAS/IVR

Strong background in contact center platforms (CCaaS/IVR) and conversational AI/NLP technologies Proficiency with cloud platforms (ideally AWS) and modern architecture paradigms (microservices, APIs, event-driven design) Ability to communicate complex architectural concepts and trade-offs to executive, technical, and non-technical stakeholders Familiarity with speech recognition, text-to-speech, dialog orchestration and AI/ML pipelines Expertise in designing and guiding large-scale software programs using SAFe Agile methodologies Proficiency in leading software planning, estimation, and setting technical direction for distributed teams Skilled at reducing deployment complexity through standardization, automation, and ephemeral infrastructure design Qualifications: 8+ years of hands-on architecture experience in designing voice-based enterprise applications Deep experience in application/system architecture, preferably within large-scale enterprise environments Proven track record of engineering leadership and delivering technology solutions in a fast-paced, global environment Strong organizational, interpersonal, and influencing skills, with a collaborative mindset Experience using customer and usability feedback to drive continuous product and platform improvements Hybrid role in London- 2/3 days onsite in a week. ..... full job details .....