Solutions Architect - CCaaS/IVR

Permanent | London/Hybrid Salary: Up to £75,000 Overview We are seeking an experienced Solutions Architect to design and lead the architecture of next-generation conversational AI and voice platforms. This role is key to modernizing customer interactions, moving from Legacy IVR systems to intelligent, natural language-driven experiences. Responsibilities Define end-to-end architecture for conversational AI voice solutions (intent capture, NLP, text-to-speech, orchestration). Ensure designs meet enterprise standards for security, resiliency, performance, and compliance. Lead decision-making on cloud-native, microservices, and API-first frameworks. Partner with product, engineering, and design teams to translate requirements into scalable solutions. Establish architectural guardrails, integration patterns, and documentation. Conduct architecture reviews and maintain end-to-end interaction flow documentation. Key Requirements Strong expertise in CCaaS/IVR platforms and conversational AI/NLP technologies. Proficiency with cloud platforms (AWS preferred) and modern architecture (microservices, APIs, event-driven). Familiarity with speech recognition, text-to-speech, dialog orchestration, and AI/ML pipelines. Experience in SAFe Agile methodologies and leading distributed teams. Skilled in standardization, automation, and reducing deployment complexity. Qualifications 8+ years of architecture experience designing enterprise voice applications. Proven ..... full job details .....