Solution Implementation Lead

Solution Implementation Lead Location: Manchester, M1 3BN office based Salary: circa 60k dependent on skills and experience+ BenefitsFull TimeCiptex, a leader in bespoke cloud communication platforms, is seeking a skilled and customer-focused Solution Implementation Lead to take ownership of configuring, deploying, and supporting advanced Twilio Flex solutions for our clients.In this key role, you ll combine deep technical expertise with strong communication skills to bridge the gap between customer requirements and successful technical delivery. From initial design and configuration to post-launch support, you ll be instrumental in ensuring each project meets our clients business needs and runs smoothly in a live environment.Duties include but not limited to: Configure, deploy, and optimise Twilio Flex and Ciptex RACE solutions to meet customer goalsTranslate high-level business requirements into clear technical specificationsDeliver customer training programmes, including train-the-trainer sessions and user guidesProvide early-life support and ensure a smooth handover to ongoing support teamsManage integrations, data migrations, and number porting activities with minimal disruptionCollaborate with developers to ensure custom features and integrations align with customer needsContinuously improve deployment processes, tools, and documentation The ideal candidate: Hands-on experience with Twilio Flex (or similar platform) Studio, Task Router, and FunctionsStrong ..... full job details .....