Solution Architect

OverviewAt Stitch, we''re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers'' lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We''re motivated to be drivers of what the future of martech looks like by building solutions that work.

We''re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world''s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

You will focus on clients based in the UK.

Responsibilities

Collaborate with other Stitchers on the Delivery team, including Business Strategists, Marketing Strategist, and Technical Producers (email developers) to gather and analyze technical requirements, ensuring Braze and partner technologies are optimally configured within the customer''s existing martech stack

Provide detailed documentation, define integration points, and ensure seamless data flow across platforms

Develop comprehensive functional design specifications that outline how Braze''s features will support the customer''s business goals. This includes defining workflows, user journeys, and business rules to deliver an efficient and scalable solution

Design and implement end-to-end solutions that bridge the gap between business objectives and technical execution. You''ll ensure the architecture is robust, scalable, and tailored to meet specific customer needs while integrating seamlessly with the broader technology ecosystem

Build and manage complex data structures, including user attributes and events, to support personalized customer experiences. You''ll define how customer interactions and behaviors are tracked and leveraged to enhance engagement strategies

Utilize Braze''s segmentation tools to design dynamic and static audience segments based on user behaviors, preferences, and lifecycle stages. You''ll ensure that segments are leveraged effectively for targeted messaging and personalized campaign experiences

Design and implement sophisticated campaign flows using Braze''s Canvas tool, incorporating multi-step, multi-channel journeys that drive customer engagement. You''ll develop logic to automate actions, such as messaging triggers and conditions, based on real-time customer interactions and behaviors

Bring new ideas, recommendations, and solution write-ups to other Solution Architects directly, within projects, or during office hours

Effectively manage your time to achieve quarterly billable hour targets

Stay informed about the latest advancements in Braze and its technology integration partners, as well as other relevant technologies in the marketing technology space by earning and maintaining a minimum of 3 Braze certifications, including the Braze Digital Strategist certification

Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement

Perform additional duties as assigned and needed

Success Criteria

You are confident in developing and clearly communicating customer solutions to meet client needs, including helping with coding/scripting examples and proof of concepts

Not only are you an awesome technical expert, but you''re also an amazing consultant. You approach your clients'' needs with curiosity and ask questions to develop a deeper understanding of how Stitch can best serve them

You show up to every meeting with our clients and other Stitchers prepared and engaged. You are responsive and work with a sense of urgency

You consistently meet deadlines. Our success depends on client satisfaction, and meeting deadlines ensures that our clients are successful

You manage your weekly schedule well to consistently meet Stitch''s broader quarterly billable targets and balance activities like heads-down coding, client meetings, Stitch office hours, pursuing certifications, and time-tracking

Qualifications

5+ years of hands-on experience in the marketing technology industry

3 or more Braze Certifications, including the Braze Marketer and Braze Digital Strategist certifications, or the ability to quickly obtain them after starting the role

Knowledge around Liquid, APIs, SDKs, data modeling, and data ingestion processes in order to support clients needs and platform adoption

Experience and confidence in developing and clearly documenting custom solutions

Strong organization and delegation skills

Ability to articulate marketing technology best practices and translate them into practical implementation recommendations

Agility to adapt and consult on areas or new technologies that may be unfamiliar to you, embracing challenges with enthusiasm and curiosity

Strong prioritization and time management skills, thriving in a fast-paced, deadline-driven environment

Excellent strategic and technical thinking, enabling you to envision holistic solutions that align with customer objectives and navigate complex situations with confidence

Proven ability to manage multiple concurrent customer engagements successfully, balancing priorities and resources effectively

Confidence in leading customer-facing discussions and presentations, inspiring trust, and conveying expertise while effectively managing expectations

Ability to travel up to 20%

Must be eligible to work in the United Kingdom without visa sponsorship now or in the future

Benefits

Flexible PTO policy

Company-provided laptop

Monthly tech stipend

Private Insurance

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting

Industries

IT Services and IT ..... full job details .....