Software Upgrade Coordinator

hackajob is collaborating with System C to connect them with exceptional professionals for this role. Description Are you a highly organised coordinator who thrives in a fast-moving environment and enjoys working closely with customers and technical teams? Join System C and play a key role in delivering smooth, well-planned software upgrades that bring real value to our users. About the role As a Software Upgrade Coordinator, you will support the scheduling, communication, and delivery of software upgrades across our customer base with an emphasis on our ambient listening AI products. You will work with colleagues across Product, Engineering, Customer Success and Implementation to ensure upgrades are delivered on time and with minimal disruption. This is a varied and people-focused role where ownership, collaboration and attention to detail really matter. What you will be doing Coordinate upgrade schedules in line with product release cycles Communicate plans clearly to customers Work with internal teams to align resources for UAT and training Support customers during upgrade activity, including occasional evening or weekend coordination Collect and track feedback during User Acceptance Testing Help resolve issues and remove blockers quickly Maintain accurate documentation, reports and deployment materials Identify ways to improve how upgrades are managed and delivered Travelling to client site to understand how products are adopted What we are looking for Experience in ..... full job details .....