Software Support Technician/ Engineer

Software Support Technician

• Annual Salary: -26,000
• Location: Burton-On-Trent
• Job Type: Full-time on site
• Please note a driver''s license is essential for this

Delighted to present an IT Software Support Technician role for one of our clients based in Burton-On-Trent, who are a rapidly growing software company.

This role would be ideal for someone who is self-motivated, a team player, and has a keen interest in technology. You will be improving customer and client relations in a friendly, laid-back environment.

Day-to-day of the role:

• Answering support requests via both telephone and email.
• Providing answers to client''s questions by identifying problems, researching answers, and guiding the client through corrective steps.
• Installing and configuring our software products.
• Logging calls using our in-house systems.
• Providing training to new and existing clients on our software both in-house and on-site.
• Testing and learning the latest Rental and Fleet Management system (RFM).

Required Skills & Qualifications:

• A keen interest & understanding of technology & computers.
• Excellent communication skills both verbally and in writing.
• Problem-solving skills and a technical, logical thought process.
• Self-motivated with a willingness to learn.
• Ability to prioritise tasks.
• An impeccable phone manner and a keen eye for detail.
• Good understanding of the Windows operating system, and computers.

To apply for this Software Support Technician role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

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