Job Title: 1st Line Software Support Engineer Location: Newcastle Upon Tyne Salary: 25,000 per annum Job Type: Full-Time PermanentAre you passionate about technology and problem-solving? Do you enjoy helping people and want to kick-start or develop your career in software support? We''re looking for a proactive and customer-focused 1st Line Software Support Engineer to join our growing support team in Newcastle.About the Role:As a 1st Line Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity for someone with a strong technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment.Key Responsibilities:Respond to incoming support queries via phone, email, and ticketing systemTroubleshoot software issues and provide first-line resolution or escalate where appropriateLog and track issues to ensure timely resolution and customer satisfactionAssist with software installations, configuration, and basic trainingWork closely with 2nd Line Support and Development teams to improve support processesWhat We''re Looking For:Strong communication skills with a customer-first mindsetBasic understanding of software applications, operating systems, and networksAbility to diagnose and troubleshoot technical issues methodicallyPrevious experience in a helpdesk or technical support environment (desirable, but not ..... full job details .....