Software Support Engineer

Software Support Engineer Cowes, Isle of Wight (Office-based) Approx £46k + bonus + healthcare + pension + 25 days holiday Permanent | 37 hours per weekAre you a tech-savvy problem solver with a background in software and systems engineering? If you''re motivated by delivering exceptional customer service and want to play a key role in supporting advanced software solutions used worldwide, this is the opportunity you''ve been waiting for.In this crucial role, you''ll provide high-quality support to end-users and engineers as they deploy, operate, and get the most from mission-critical software. You''ll proactively troubleshoot, deliver training, and ensure software systems are healthy, efficient, and secure.Key ResponsibilitiesProvide expert support, troubleshooting and guidance for end-users and engineers (remotely, by phone, or onsite)Reproduce, diagnose, and resolve software/system issues quickly and accuratelyPlan and implement system health and preventative maintenance measuresCreate and deliver engaging training courses for users and engineersDevelop and update best practice guides, FAQs, and knowledgebase articlesDeploy, configure, and update software solutions to customer sitesLiaise with development teams on feedback and continuous improvementsStay updated with new product releases and technologiesTravel internationally as needed to support customers and colleaguesKey Skills andamp; Experience3+ years'' experience supporting, troubleshooting, and deploying software ..... full job details .....