Software Support Coordinator

CK Group are recruiting for a Software Support Coordinator, on behalf of a medical diagnostic company. This role will be based at their site in Gateshead, and is a permanent role with Mon-Fri day time working hours.-


The Role:

The purpose of this role is to ensure all software and hardware used is designed, tested and implemented to the highest standards.-

The role involves customer installation, configuration and support with occasional travel throughout the UK.-


Responsibilities:

• Customer and distributor support, act as a forward-facing point-of contact for customers and business partners.
• Software support, providing software and IT support to departments.
• Produce, maintain and curate-training materials.-
• Actively support the sales and marketing department.
• Deliver technical knowledge and practical skills in a forward-facing capacity.
  • Installation and set up.
  • Customer configuration.
• Actively support with complaints and technical support.
  • Log, monitor, update and resolve complaints.
  • Internal, customer and distributor support.
• Engage in continuous product development - continuous evaluation of all product lines.

Your Background:

• HNC/HND/Degree or equivalent in computer science or computer related field.
• Strong knowledge of Windows, MacOS, and Linux operating systems.
• Experience with networking concepts (TCP/IP, DNS, VPN, WI-FI).
• Working knowledge of database setup and maintenance (Microsoft SQL / Access).
• Familiarity with MS Dynamics, MS Active Directory, Office 365, and cloud platforms.
• Understanding of LIMS set up and communication protocols.
• Experience in Cyber security essentials desirable but not essential.

Apply:

It is essential all applicants hold entitlement to work in the UK. Please quote job reference (Apply online only) in all correspondence.-

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