https://jobs.co.uk/job/software-support-analyst-context-recruitment-limited--d8490966-3d38-49cf-9031-db647982e600 RSS feed for Software Support Analyst at Context Recruitment Limited. en-gb Thu, 23 Apr 2026 16:14:28 GMT https://jobs.co.uk/job/software-support-analyst-context-recruitment-limited--d8490966-3d38-49cf-9031-db647982e600 https://jobs.co.uk/job/software-support-analyst-context-recruitment-limited--d8490966-3d38-49cf-9031-db647982e600 Tue, 21 Apr 2026 11:52:43 GMT Location: Southampton | Salary: 35000.00-35000.00 Annual | Type: Permanent | Software Support Analyst - Southampton (hybrid working)Up to £41kOur client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.Key Responsibilities: Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues Assist in the implementation of software changes and updates in hosted and client environments Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction Collaborate with a small, skilled team to share knowledge and... Permanent