Software Support Advisor

Software Support Advisor (1st Line) Dursley £28,000 + bonus + benefits A provider of software solutions, is looking for a Software Support Advisor toplay a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products. You''ll be joining a close-knit team, working 4 days in the office with 1 day per week from home. Access to your own transport is required due to the location of the office! BENEFITS Annual profit share bonus Health benefits As an Investor in People, our client commits to improve and progress their employees. 25 days annual leave (plus bank holidays) Good pension and healthcare schemes Predominantly working Mon-Fri 9am-6pm RESPONSIBILITIES As a Software Support Advisor your key duties will include: Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions Identifying, diagnosing, and resolving software-related problems and technical issues Assisting clients with the installation and initial configuration of software products Keeping up-to-date with the latest software updates and features, sharing knowledge with clients Escalating complex issues to the 2nd Line Support teams Offering basic training to clients on using the software effectively Maintaining accurate records of client interactions, technical issues, and resolutions Assisting in testing new software releases and ..... full job details .....