Software Service Delivery Manager

Software Service Delivery ManagerRemote (UK) / Quarterly travelSalary £50,000 - £55,000 A specialist software company with a strong international reputation is looking for a Software Service Delivery Manager to take ownership of its customer support function and drive meaningful improvements across service delivery, release management, and ITSM processes.This is a critical leadership supporting a customer base of around 50-70 accounts in real depth. You won''t be managing a ticket queue in the thousands; you''ll be owning relationships, leading a small high-performing support team, and building the processes that keep an industry-leading product performing at its best.Responsibilties of the Software Service Delivery Manager Lead and manage a team of 6 application support specialists, overseeing day-to-day performance and fostering a customer-first culture.Own release and upgrade management - coordinating application installations, software releases, and customer communications to ensure smooth, controlled rollouts.Embed and improve ITSM practices across incident, problem, and change management, bringing structure and consistency to support operations.Act as the primary liaison with the external infrastructure partner, ensuring hosted customer environments are secure, reliable, and well-supported.Monitor KPIs and customer satisfaction data, using insight to drive continuous improvement and proactively address recurring issues.Collaborate with Product, Development, Sales, and ..... full job details .....