We are currently working with a UK Facilities Management provider to recruit a Soft Services Operations Manager for a Healthcare site in the Oxford area The Role The Ops Manager will lead the delivery and development of the Soft FM and Portering service within the esate Working closely with the Helpdesk and the wider soft services team. The role will coordinate the activities of the portering team to ensure services are provided in a timely and effective way as per the contract and to KPI with minimal or nil paymech penalties. The role is responsible for ensuring porters are of the necessary competence, training, back-up and support to deliver high levels of customer service in line with the contractual requirements. They must be able to anticipate and deal with issues and provide a critical link between the Account Manager and the workforce. In addition they should take the lead in the management of all specified operational delivery requirements and company objectives in accordance with established standards, policies and procedures and provide support and mentoring to other team members as required, under the guidance of the the Account Manager Candidate Requirements: Having knowledge of domestic services in hospitals and the operational challenges and opportunities faced on a daily basis To have excellent communication skills in order to liaise with all levels To possess excellent management skills in order to organise and deliver a consistently high standard ..... full job details .....