Soft FM Manager

Interim Soft FM Manager Based in Kent, hybrid workingLength: 3 months with possible extensionIR35 status: Inside As Soft Services Manager, you will oversee the delivery and performance of all soft FM services, ensuring a safe, welcoming, and high-quality environment for visitors, staff, and stakeholders. You will play a key role in driving service excellence, innovation, and continuous improvement across the contract.Key ResponsibilitiesLead and manage all soft FM services including cleaning, security, waste management, and guest services Ensure consistently high standards of presentation, hygiene, and customer experience across the site Monitor service performance, driving continuous improvement and implementing corrective actions where required Manage third-party contractors and service partners, ensuring performance and value for money Support the planning and delivery of major events, ensuring seamless service delivery and customer satisfaction Drive sustainability initiatives, including waste reduction and environmental best practices Ensure full compliance with statutory regulations, health and safety requirements, and company policies Develop team capability through effective leadership, coaching, and training programmes Build strong client relationships and act as a trusted point of contact for all soft services matters About YouProven experience managing soft FM services within a complex or high-footfall environment Strong leadership skills, with the ability to ..... full job details .....