Social Media Specialist - French and Dutch

Senior Social Media Specialist (Dutch, French and English Speaker)Location: London Contract: 6-Month FTC Hours: 40 hours per week Operational Hours: Monday-Friday, 8am-4:30pm (with wider rota flexibility required)Salary 30,000OverviewWe are recruiting a Senior Social Media Specialist to support a leading global client in expanding their social media presence across the Benelux region. This role focuses particularly on community management for the Netherlands and requires native-level Dutch, along with strong English and French skills. Starting January 2026, you will act as the primary contact for all customer interactions across social channels.This is a varied and fast-paced role where you will manage proactive and reactive conversations, oversee community engagement, respond to customer enquiries, and maintain brand tone of voice while meeting strict service levels. You will also support social reporting, trend monitoring, and cross-department collaboration to ensure a seamless customer experience.Key ResponsibilitiesManage online communities across the Benelux region, primarily supporting Dutch-language interactionsLead proactive and reactive engagement across multiple social media platformsRespond to customer enquiries and complaints in line with brand tone of voice and service level agreementsSchedule and publish content using social media management toolsTag, categorise and track interactions while monitoring sentiment and performanceConduct social listening to ..... full job details .....