Negotiable
The Cluster Social Media Executive will be responsible for managing and growing the social media presence of Chelsea Harbour and Baileys hotels, including associated FandB outlets. This role will deliver engaging, on-brand content across platforms, execute campaigns, and lead community engagement efforts to support brand visibility, guest engagement, and business objectives.Key Responsibilities
Social Media ManagementOversee daily operations of Instagram, Facebook, and TikTok accounts for the Hotels.Develop and manage monthly content calendars in line with marketing campaigns and hotel activities.Ensure consistent brand voice, visual standards, and storytelling across all channels.Content Creation and PublishingCapture, edit, and publish high-quality short-form video and photography on-site.Write captions and create graphics using tools such as Canva to support organic and paid campaigns.Provide live event coverage on social platforms where relevant.Community EngagementMonitor social media inboxes, comments, and tags; respond in a timely and professional manner.Act as the digital voice of the hotels, maintaining a strong brand tone and hospitality-first approach.Campaign Support and CollaborationSupport marketing initiatives including FandB promotions, room offers, events, and recruitment campaigns.Liaise with in-house and freelance creative teams, on-property departments, and third-party partners.Influencer and Partnership CoordinationIdentify, coordinate, and evaluate collaborations with influencers and content creators, in alignment with brand goals.Reporting and AnalyticsTrack social media metrics weekly and monthly (reach, engagement, growth, CTR, etc.).Produce reports with insights and recommendations for continuous improvement.Trend and Competitor MonitoringStay up to date with social media trends, algorithm updates, and competitor activity.Apply relevant trends to strengthen content relevance and increase organic visibility.Qualifications and Experience
Essential:Minimum 1 year experience in a social media or digital marketing role.Proficient in managing Instagram, Facebook, and TikTok.Strong content creation skills
especially short-form video and mobile-first storytelling.Proficient in Canva and scheduling tools (e.g. Later, Hootsuite, Meta Business Suite).Excellent written English and copywriting skills.Desirable:Experience in hospitality, lifestyle, or FandB-related brands.Basic photo/video editing software experience (e.g. CapCut, InShot, Adobe Express).Familiarity with paid social advertising and reporting tools.Key Competencies
Creative thinking and attention to detailOrganisational and time management skillsStrong communication and interpersonal abilitiesBrand awareness and visual consistencyInitiative and responsiveness to trends and feedbackCollaborative approach to working across departments and brandsRole Requirements
Flexible to work at both locations weeklyOccasional evening or weekend coverage during key eventsUse of personal mobile device for content capture may be requiredFor youWe offer a benefits package including:Social Events, Wellbeing and Team ActivitiesTraining and developmentCash Health Plan cover option availablePension Salary Sacrifice SchemeCareer development and salary reviewsInterest free Season Ticket Loan Scheme1 Volunteer Days per year (fully paid and in addition to your annual leave)Complimentary meals prepared for you by our chefsLength of Service related holiday schemeMy Millennium discount perksDiscount on Accommodation worldwide and 50% Food and Beverage OutletsLife AssuranceRecommend a Friend Schemeand many moreAbout the Hotel 1The Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary Kings Road. All of the hotels luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms and hair salon.About the Hotel 2The Baileys Hotel London is located in the heart of Londons fashionable South Kensington and on the doorstep of Gloucester Road underground station. The iconic Victorian townhouse offers guests a unique combination of traditional British charm and contemporary style, as well as a fascinating history and legendary hospitality.About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.We are an equal opportunities employer.In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and ..... full job details .....
Negotiable